Systems Maintenance Essay Onsite help desk will be located at the head Office. It will provide help desk support to all of their branches via a toll-free number and/or website. When a problem has occurred at a franchisee, the franchisee staff needs to log a call through to their helpdesk over phone or website. The help desk will try to troubleshoot over phone first and if that does not fix the problem, subsequently they will organize for a technician to attend ASAP. In addition to that there will a full time technician at the web server location at the head office providing 247 support. User support will be provided in number of methods, such as online documentation and troubleshooting, a help desk, technical support, end user satisfaction, resolving service request quickly and seamlessly, increase productivities, online document, online enquiry facilities, online transaction facilities and others. A. User Documentation a. User guide The user guide would feature all the roles of the system users and the various functionalities they possess for the successful operation and use of the system. A business process-oriented manual The business process oriented model would collate all the business processes that the equipment tracking system holds and ensures rightful use of them for exploiting the system. c. Security policies for the equipment tracking system The security issues are the primary issues which an organization must take care to protect their data which is king to any organization. In particular as the system implements payment system, security is very much required as that would ensure safe communication with financial information. The following are the identified issues and their correct implementation process: 1. Login/Access Issues: Every customer would be asked to sign up with the company before any services are provided. That would ensure safety of transactions made with the company. It could be similar to Pay Pal, where a person can get verified by giving his Credit card number. 2. Back up: Periodic backups can be taken of the database in magnetic tapes so that data remains safe and is not lost. The saved data also ensures continuity of business and good recoverability options. 3. Antivirus software: The system needs to be protected against all vulnerabilities and threats like viruses. Good anti-virus software would ensure that the system is well protected and operations will not halt for any external threat. 4. Access control: This ensures that everyone is not allowed to access all information and all business functions. Access control is a mechanism which creates views for every type of user. Views are used for giving a user a specific access area outside which nothing is available. Such as an accounts officer should not be able to view reports of the profits in the business which is meant for the owners and higher management. B. Evaluation 1. Critical Appraisal The database designed is a fully automated system for the equipment tracking system. It follows all the CRUD properties and ensure better handling the users and the roles. 2. Strengths of each stage All information is stored and retrieved in the RDBMS tool created for the system. 3. Weaknesses of each stage The cost of maintaining the system is a little overhead for the organization. The backups and support issues may pose a problem. C. Conclusion The equipment tracking systemâ€™s fundamental goal was to manage the inventory and ascertain at any point of time the availability of the equipments to be allocated to departments. Another intention is to check the various calculations of the firm based on their earnings and profit in the long run. Content should be maintained and produced for scan-ability. Engineering principles were a necessity in the complexity/diversity surrounding online activity. Legal and ethical issues are vital to security conscious users. Further work can be in the form of a web based system to spread its operation and functionality over the internet to increase its usability, acceptance, workability and many other factors. The systems development model based on the web technologies would make sure that the complete supply chain of the business is managed thoroughly by the system and would take care of the process of getting the products to their warehouse to ultimately selling to the customers (Laudon, 2003). Online order tracking options can be implemented to reinforce visual symbols such as â€œBest Buysâ€, â€œAdd to Basketâ€ and instructions to â€œproceed to Basket and Checkoutâ€ which are reminders of physical store environments, providing familiarity to customers. (Weick, 2001). References / Bibliography Barry Mawer (2000). Systems Maintenance, vol 32, pp 12. Booch, Grady (2003). Object-Oriented Analysis and Design with Applications, 2nd Edition, Addison-Wesley Professional.
Write something about yourself. No need to be fancy, just an overview.